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F.A.Q.

Q: Can I bring in alcohol or my own food or beverages?

It is against Underground policy to permit alcohol on the premises, even for private events. There are several drinking establishments within a short walk from the arcade, and your wristband allows you come and go access to the arcade. Please – enjoy a drink at one of our fine Dundee area bars responsibly, and then return to the arcade for more game play!

Food and beverages may not be brought in to consume at the Retrocade. We have a wide selection of soft drinks and some snacks available for purchase, many for as little as $1. You might also consider visiting one of the excellent dining choices within walking distance – read more about them here.

Q: I purchased a drink, but I can’t take it into the gaming area?

We want to keep all games contaminant free and ready to play for you. To that end, the area at the front of the arcade is provided for you to take a break from play to enjoy refreshment without risk of an accident. Thank you for understanding and helping to keep these games in good repair!

Q: Is there an age restriction? 

We welcome all ages, but require proper supervision for younger guests. All who enter the arcade must purchase an entry; guests 8 and under must be accompanied by a paid adult. Guests under 14 may not enter the pinball room without direct adult supervision, nor may guests under 14 be allowed to stay in the arcade without an adult present: please no drop-offs. We can appreciate your kid is a whiz at Xbox, but that knowledge doesn’t directly translate into a familiarity with how to operate and care for these classic games. We want all guests to enjoy their visit, but that shouldn’t be at the expense of equipment damage or another guests’ enjoyment. If you are visiting with a guest under age 14, please consider sharing the experience with them – don’t miss out on making a new memory out of an old one.

Q: Can I take pictures or video?

By entering the arcade, guests grant the Underground Retrocade the right to film, video, record or photograph them in the arcade for any reason without payment or consideration. We request that all photographs or video taken by our guests be used for their personal use and enjoyment only, and that you please be mindful and courteous of other guests when capturing images. Any use, reuse or reproduction for commercial purposes without the express written consent of the Underground Retrocade is strictly prohibited. We reserve the right to refuse to allow photography of any kind as necessary. No commercial photography of any kind is permitted.

Q: What happens if the power goes out, or if you have to preserve the games from electrical storms by turning them off?

If the power does not return, or if threatening electrical storms require the games to be shut down for more than 30 minutes you will be issued a free pass for use on your next visit. We sincerely apologize for the inconvenience, but hope you will understand our desire to protect the games from irreparable damage.

Q: Can I use nicotine products (cigarettes, vape, smokeless tobacco) during my visit?

For the comfort of all our guests, we do not allow the use of any nicotine products within the Retrocade. You are most welcome to return after stepping outside to satisfy the need, but we ask that you please do not smoke within 15 feet of the entrance. Please do not bring cigarette butts back into the building for disposal in our garbage cans.

Q: I’m disabled; how can I enter since your front entryway has steps?

Wheelchair accessible entry is available – please call us in advance at 331-642-8274 so we can provide instruction on parking and entry.

Q: Do you have an ATM, what forms of payment do you accept?

We do not have an ATM, however Dylan’s Pub just down at the corner does. We accept cash and all major credit and debit cards with no minimum transaction amount, so don’t hesitate to use your charge card to purchase a $1 item.

Q: I lost something, what do I do?

Please contact us at 331-642-8274 with a description of your item and we’ll be happy to look for it, or to let you know it has been turned in!

Q: My electronic device needs a charge – can I plug in my charger?

We have the ability to charge most USB powered devices at the front counter, but we ask that you please do not plug your own charger into any available outlet you see. Bring your device to us and we’ll be happy to charge it for you!

Q: Why did you open your own arcade?

The release of the Tron sequel Tron Legacy touched off a nostalgia in me for the things I was enjoyed when the first Tron movie was released in the early 80’s. I dug out my original Atari 2600 and Atari 800 (thankfully stored in perfect working condition by my parents 30 years ago) so I could show my children what consoles and home computers were like when I was their age. One thing led to another and I started to look for places where I could play actual arcade games. My first step on the arcade floor at the Galloping Ghost was the watershed moment: the sounds and smell were right, and the games were lovingly maintained and better than I remembered. Several visits later I felt inspired; there was no reason I couldn’t go and recreate the pattern with my own embellishments.

Q: Where do you find all these games?

We have several sources for our games. Traditional means such as Ebay and Craigslist are a good starting point, but we also work with collectors and other arcades in the Chicagoland area, as well as frequent visits to the forums at KLOV and Aurcade.

Q: Have you been collecting games long?

We purchased our first arcade cabinet in February 2012, 4 months before we opened our doors. The consoles, on the other hand, have been in our family since new. The Atari 2600 available for play is the same one Santa delivered to our family for Christmas 1981.

Q: Do you fix/maintain the games yourself?

Most maintenance we try to do ourselves. When it comes time for board level work, or repair to the high voltage circuits in a monitor, we call in the specialists.

Q: Can you help me repair my game?

Sure – if you’re willing to bring it in we’ll be happy to take a quick look at it. We’re also happy to supply a reference to the repair services in the area that we use.

Q: Will you rent games for my birthday/party/shindig?

Due to the fragile nature of these classics, most of which are over 30 years old, we try to minimize moving them around as much as possible. Generally speaking, something breaks about 10% of the time when we move them, and we’d hate to commit to provide you your favorite game only to have it fail upon installation at your event. Depending on the size of your party, you might consider having it in our party room.

Q: I just got the high score – can you submit my score to Aurcade or Twin Galaxies?

It depends on the game; we work with Aurcade to referee score submissions and follow recommended guidelines to ensure each score submission meets the same criteria for fairness. In order for a score to be submitted, the machine needs to be set for the correct competition setting. Please see our High Scores page for more details.

Q: Do you sell games?

It isn’t our mission to sell games, but occasionally we may have an extra title available; such games will be marked accordingly.

Q: I have a machine I’d like to sell, are you interested?

Sure! But please understand, not unlike selling your used car to a car dealer, the price we offer will take into account condition, repairs that need to be made, and a factor for profit on resale.

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